Frequently Asked Questions
Everything you need to know about our award-winning cutlery and kitchenware.
What materials are Robert Welch knives and cutlery made from?
Our cutlery is crafted from high-quality 18/10 stainless steel, while our Signature knives are forged from specially hardened German DIN 1.4116 stainless steel for lasting sharpness.
How long does shipping take for my order?
Standard delivery typically takes 3-5 business days. We also offer express shipping options for those who need their kitchenware sooner.
Are Robert Welch products dishwasher safe?
Yes, our stainless steel cutlery and hollowware are dishwasher safe, though we recommend following our care guides to maintain their mirror-polished finish over time.
What is your return policy?
We offer a 30-day return window for any unused items in their original packaging. Please contact our customer service team to initiate a return or exchange.
Do your products come with a guarantee?
We stand by our craftsmanship. Most of our cutlery patterns come with a 25-year guarantee, and our Signature knives feature a lifetime guarantee against manufacturing defects.
Can I have my items gift-wrapped?
Yes, we offer a premium gift-wrapping service at checkout, perfect for weddings, anniversaries, or housewarming presents.